Support

How do I cancel my subscription or free trial?

Open iOS Settings → tap your name → Subscriptions → Family SPF → Cancel Subscription. You can also manage your subscription from within the app. Cancelling before the 7-day trial ends means you won't be charged.

I purchased but the app still shows a paywall.

Open the subscription screen and tap Restore purchases. If that doesn't resolve it, make sure you're signed into the same Apple ID used for the purchase, then contact us and we'll sort it out.

Why does the app ask for iCloud?

Family SPF uses your iCloud sign-in to create a pseudonymous identifier for subscription management and purchase recovery. No personal data is read from or written to iCloud. If iCloud is unavailable or cannot be confirmed, purchase management and Pro access may be unavailable until iCloud is available. See our Privacy Policy for full details.

How does the app measure ads?

Family SPF uses AppsFlyer and RevenueCat to measure installs, paid campaigns, and whether campaigns lead to subscriptions or lifetime purchases. The app can use privacy-preserving measurement such as SKAdNetwork and aggregated reporting without asking for App Tracking Transparency permission. If the app ever asks for tracking permission, it remains fully usable if you choose Ask App Not to Track. You can change tracking permission anytime in iOS Settings → Privacy & Security → Tracking.

My reminders aren't firing.

Check that notifications are enabled for Family SPF in iOS Settings → Notifications → Family SPF. Reminders only schedule when a timer is active for a family member. If notifications are enabled and timers are running but reminders still don't appear, please email us with your iOS version and device model.

How is my UV data calculated?

Family SPF fetches real-time UV index readings from Open-Meteo using your current location. If location access is unavailable, the app estimates UV based on your latitude, time of day, and season.

How do I delete my data?

Family profiles, timers, and preferences are stored locally on your device. Use Family → Privacy → Delete family data in the app, or delete the app, to remove local data. To request deletion or anonymization of purchase-related, attribution, or analytics records handled by our service providers, email us and include your App User ID from Family → Privacy. Apple subscription billing and purchase history are managed by Apple.